How can we help?
Rohrback Studio is one person, so you'll hear back from the person who built the app, usually within a couple of days.
From inside the app.
Tap the Style tab, then Help.
Or just shake your phone anywhere in Shipshape.
The email fills in your app version, phone and screen for us.
Nothing is sent until you do.
Common questions.
My widget isn't updating
Open Shipshape once; it refreshes your widgets every time it opens. If the number still looks wrong, remove the widget and add it again. Battery saver modes on some phones can delay widget updates.
I'm not getting all-aboard alarms
Make sure notifications are allowed for Shipshape in your phone's settings, and that Alarms is on in Style, Make it yours. Times marked "typical" are placeholders, so set your real all-aboard times from your cruise line's app or the daily planner.
How do I move my trips to a new phone?
In Style, Back up, save a backup file to Google Drive, iCloud or email. On the new phone, install Shipshape and choose Restore from the same place.
I bought Remove ads but I still see ads
Go to Style, Remove ads and tap Restore purchase, signed in with the same Google or Apple account you bought it with.
Can I share my cruise with family?
Yes. In Style, This cruise, tap Share with family. They get the itinerary, cruise card and lists in their own copy of Shipshape.
How do I delete my data?
Everything is stored only on your phone. Clear a cruise in Style, Trip, or uninstall the app to remove it all. See the privacy policy for details.